Post-dial-assembly powerup - no light

[charlesc]

I received my kit yesterday. I'm having what looks like a power issue.

I followed the online build instructions, got the dial assembled, OLED installed, battery connected. After installing the Li-ion cell, the +/- test pads show a little over 3.8V, so the connection looks good and the cell is charged. Assembled the daughterboard and had a little trouble getting the dial to turn freely or to return correctly; I fiddled with the various steps and eventually got that working.

At the end of step 8, it says to turn the power on, and a light will come on "around" the bell. I presume that it's referring to the 3x3mm (or so) LED under the bell, near the edge of the board.

That LED is not lighting. The OLED doesn't activate when I dial a number, either.

Took it apart again, measured at the +/- pads again, still good, still 3.8+V. Reassembled, no change.

On the front of the mainboard, at the bottom by the buttons, there are a pair of pads marked GND1 and 3V8. I presume this is power, possibly after a LDO regulator? When I measure between these two pads, I only see a little over 1 volt. So power doesn't seem to be properly getting from the daughterboard to the mainboard, or that possible regulator isn't doing its job. I don't see any references in the build doc to other testpoints I should measure, so I'm not sure how to determine for sure what's wrong here, or what to do about it.

Help? Anyone else have power issues?

[gomeznicole303]

Hi Charlesc,
I'm sorry you're having issues! I work for Sky's Edge and can have one of our experts answer any questions. Can you please email us at info@sky'edge.com titled tech support? If there are any broken or missing pieces, I can also send them to you.

[charlesc]

Okay, thanks, I will send email.

C.

[peony]

Hi “gomeznicole”, thank you for supporting us! I am also missing the white ligth beneath the bell, and there was no antenna board in my kit. So I wrote at info@skysedge.com. But the outlook postmaster tells me, that the delivery is not possible because the domain does not exist, and I have to ask for the correct Mailadress!

[MojaveH]

I have the same problems with no bell light and rotary dial does not produce numbers on the display. Can a solution be posted here or we each need contact support?

[kinneyn]

Having the same issue, only light is the charge light, does not connect to the computer.

[charlesc]

Okay, so the journey so far.

Ran into the problem and posted the first message to this forum because the sheet in the kit said this was a good place for Qs.

Got a response here saying "Hey, email us instead".

Emailed.

Got an acknowledgement autoresponse, followed by an email from a human saying "Hey, ya, I'll get this to the right person".

Weeks went by. Sent another email to follow up. Crickets for another week.

I realize the team is busy and burnt out and everything else, but I'm not sure what the next steps I can take are. I'm an experienced electronics hobbyist and have formal electronics training as well as work experience. I am certain I haven't done anything stupid like static-zapping or otherwise damaging any components in my assembly so far. But it fails at the "you should get this LED to light up" part, and that doesn't appear to be anything I can control.

I've seen others reporting the same issue.

Is this a problem with some boards or something? Or when will I hear back about what to do to try to resolve this? I've offered to undertake any diagnostic steps desired, as I probably have the equipment and experience necessary - I just don't want to have to start from ground zero with the schematics and zero familiarity with any of the complex components and figure out the whole design on my own.

[MojaveH]

Thank you for the update. I agree, it sounds like most of us have experience with electronics and assembly, and having the same problems it could be an issue with our boards.

Appreciate keeping us posted!